Delivery & Return
Delivery
Most orders are shipped within 24hrs after order is received. All orders are shipped with USPS (Ground Advantage or Priority Mail) or UPS (SurePost or Ground). Most orders get delivered between 2 to 5 days.
All orders are shipped with a USPS tracking number sent to customers through sms text and/or email address provided at checkout.
Refund & Exchange Policy (if applicable)
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must be unworn and unwashed without body odor or fragrance. We will accept back any item that is within 30 days of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Please send it back to the address below and include a note with your order number and email address letting us know it is for a refund or exchange.
Postage costs for returns or exchanges sent to and from our address must be covered by the customer. We will cover all postage costs mailing back to customer for exchange, in case of our mistake.
Please keep your tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. As long as it's unworn, in new condition and free of odor there should not be an issue. Unfortunately, items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It usually takes 3-5 business days to return to your card. Note, shipping costs are not eligible for refund.
Also, in the case where customer provided wrong address or insufficient address where carrier is unable to deliver to address and package sent back to us, customer will pay for the full cost of shipping (our shipping costs at checkout at time of purchase is subsidized) back to them. If failure to do so and a refund is requested by customer, the full cost paid at shipping by us (not the one paid at checkout) will not be eligible for refund.
For Exchanges: We would then mail back to the same address on file for the order the replacement items after customer have paid the cost of the return shipment.
Read more information about refunds & exchanges here.
We thank you for understanding this policy!
Help
Give us a shout if you have any other questions and/or concerns.
Email: contact@votcclothing.com
Phone: +1 872 204 6888
Use your platform for something greater. We are looking for influencers to start conversations within their communities & spread the name of Jesus.
HOW AWESOME IS THAT?
FILL OUT THE FORMS BELOW